FAQ
How long does it take to deliver the goods?
DPD shipments are delivered within 2 to 3 business days. Parcel delivery times may vary depending on the availability of Dpd couriers.
Return information
If you wish to return purchased item, you can do so within 14 days of the date of the item’s withdrawal in perfect condition andaccompanied by the original invoice.
We do not accept returns with removed labels.
After making the refund, the money will reach your account within 5-7 working days.
We do not do item replacements - in case you need to replace the size, color or item itself, you have to make a return, and make a purchase again.
Returns are not available for items such as bikini items (tops, bottoms), towels, socks, and cosmetics.
How long does it take to pick up the goods after choosing studio pickup?
Your order is kept in the studio for 14 days.
After returning an item, how long does the refund process take?
After making the refund, the money will reach your account within 5-7 working days.
I purchased an item through online ordering, but I did not receive an order confirmation email.
In this case, contact our studio on the phone specified in the contacts.
Interested in custom tailoring of occasion clothing, where to contact?
In this case, we will be waiting for your letter at ask@mas924.com.